FAQs

Our online store remains open and ready to deliver your orders, however our delivery
window will be slightly extended due to the pandemic. Please allow an extra 3-5
days for Australian orders and 7-10 days for international orders. Please be
assured that the health and safety of our fabulous warehouse team and valued
customers. Thank you for your patience and continued support!

Due to the pandemic, we have been experiencing delays in shipments so some of our
popular items are selling out before we get more stock available. To avoid
frustration for your size not being available, we suggest filtering by size while
on a collection page. Alternatively, if you are after a specific item in a
specific size, we have implemented back in stock notifications so that you can
be notified as soon as something becomes available. For a rough guide on arrival
dates, don’t hesitate to get in touch.

Due to Covid-19
delays, please allow extra time for your parcel to reach our warehouse. This can
take up to two weeks depending on Australia Post deliveries. We are also based
in Victoria and during periods of lockdown, due to smaller staff capacities, during
busier periods, we are only able to process returns once a week. Thank you in
advance for your patience and please keep an eye on your returns tracking number
to ensure your package reaches us.

As well as being on the tag of your new garment, we keep specific care instructions for
each garment on their product page. Alternatively, you can head to our Fitting room for general
Tips & Tricks on how to make your lingerie last longer.

Here at our Fine Lines office in North Carlton, we believe that your bra can make or
break an outfit. We pride ourselves on fit, comfort and quality and we
specialise in convertible bras to ensure invisibility under clothing – no matter
the occasion! We also have a 100% satisfaction guarantee, so if you’re not
happy, we’ll give you your money back!

With over 30 years experience in the lingerie industry, all of our products are
designed and wear-tested by real women in Melbourne, Australia. Every component
has the utmost care put into it and is measured and tested at every step along
the way. Padding, underwires, straps, hooks, fabric content and more are all meticulously
checked for quality and fit so that we can guarantee your satisfaction.

You can contact us via our contact form here or you can email
us directly at customerservice@simondewinter.com.au
and we’ll get back to you as soon as we can. You can also call us at +613 9387
2100 Monday through Friday 9am-5pm AEST.

We’ve put together an at home bra fit quiz with
directions on how to measure yourself from the comfort of your bedroom. If you
know your measurements already, you can look at our size
guide article with tips and tricks on checking your bra for the perfect fit.
For anything else, head over to our Fitting Room for articles
on caring for your bra, common bra complaints and more!

Most of our bras are ongoing styles so if you are after a specific item in a specific
size, we have back in stock notifications so that you can be
notified as soon as it becomes available. For a rough guide on arrival dates, don’t
hesitate to get in touch. To avoid frustration for your size not being
available, we suggest filtering by size while on a collection page.

Free Australian
shipping is available on all orders above $75AUD. Free international delivery
is available on all orders above $200AUD or equivalent currency. Free shipping
will automatically be offered at checkout. Please note that cart total must exceed
these amounts afterany discounts are applied.

We aim to get all orders dispatched within 1 business day.

We all make mistakes sometimes! If you email or call us immediately, there is a
possibility of us being able to edit your order before we send it out. Keep in
mind that we aim to get orders out quickly so leaving it a few hours could make
a big difference to our ability to help you. If it’s too late, we offer free
returns within Australia. See below for details.

All orders are subject to availability of stock. Australian deliveries are shipped
by Australia Post and in accordance to their guidelines can be expected within
5-7 business days. Express Shipping can be expected within 2-4 business days.
International deliveries are shipped by DHL and can normally be expected in 2-4
business days.

We offer 14 day free returns within Australia on all non-clearance items providing
they are unworn, unwashed and with all original tags. International returns are
subject to the cost of delivery by the purchaser.

You can read about our returns
& exchanges policy for all returns information or follow our returns process
here. Fine Lines is not responsible for missing returns packages. We
recommend getting a receipt and tracking number for your return parcel.

Unfortunately our system does not allow for direct exchanges. We Instead request that items
which are to be exchanged are returned for a refund and then a new order is
submitted online.

Once a returned item is received at our warehouse and we have assessed the condition
of the item, we will send you an email to confirm that we are processing your
return. Refunds are usually processed within 5 business days after you receive
our email depending on your initial payment method. Allow up to 3 weeks from
the date you sent your parcel.

While we can’t change everything we do overnight, we are committed to reducing our
impact on the environment. Over the past few years, we have reduced our single use
plastic use by almost 80% and are continuing to change our ways – most recently,
moving to a locally made, compostable & plastic free cling wrap to wrap our
pallets!

As a majority of our product goes to in-store retailers, we are required to include
hangers on our garments. While we could remove them from our online orders, we
feel that this is a bit disingenuous. These hangers are 100% recyclable and are
made from recycled plastic so please put these hangers in your home recycling so
that they don’t go into landfill. We are looking into avenues to bring down
this usage but ultimately it is up to the retailers requirements.

For all other enquiries, please get in touch via our contact us page or email us directly at customerservice@simondewinter.com.au.
If you have any questions, suggestions or feedback regarding your experience with
us or our website, please let us know – we are a small team so we may have
overlooked something!