If you are not satisfied with your purchase or change your mind, you can return it for a refund provided the below conditions are met.
Conditions for return:
Please ensure the item is:
- returned within 14 days of the date of delivery with the order number indicated on the Returns Slip.
- unworn, not damaged and unwashed with all original tags and stickers still attached;
- not a "Final Sale" item. (Any 'Final Sale' items will be clearly marked on the product page).
We offer 14 day free returns within Australia if you are not satisfied with your product or change your mind. International return delivery costs are payable by the customer.
Returns under the Australian Consumer Law
If the product is damaged, faulty or does not match the description given, you are protected by the Australian Consumer Law. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. Returns on 'Final Sale' items are valid if they fall under this category.
Please print off and complete our Returns Slip with your order number and product name (this can be found in your order confirmation email).
Use the return label that was included in your package and stick it securely to the front of your parcel. Do not cover the barcode. Drop it off at any of your Local Australia Post Offices, they will scan the label and send it back to us.
Please hold on to your tracking number, so you're able to track your return. Due to COVID-19 Please allow more time for your order to be returned and processed at our warehouse. If you chose not to use the return label we are not responsible for any lost items if you fail to use an appropriate tracking service.
All returned items must be sent to the Fine Lines warehouse:
Simon de Winter Group Pty Ltd
C/O Fine Lines Lingerie
Gate 2, 4 Judge Street
Sunshine VIC 3020
For item(s) which are returned in accordance with your statutory rights, delivery costs are our responsibility. We may also cover the costs of re-delivering any replacement item where appropriate.