Free delivery on orders over $75 in Australia + Free Returns!

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Returns Process

For customers that :

  • have an online account, please log onto the website and go to your “Order History” to view details. Then print off and complete our Returns Slip.

  • checked out as a guest, please reference your Delivery Note or Email Confirmation for order details and print off and complete our Returns Slip
  •  

    • In your original order, you received a return label. Please stick it securely to the front of your parcel. Do not cover the barcode. Drop off at any of your Local Australia Post Offices, they will scan the label and send it back to us. Please hold on to your tracking number, so you're able to track your return. Due to COVID-19 Please allow more time for your order to be returned and processed at our warehouse. 

    All returned items must be sent to the Fine Lines warehouse,  (and not presented at any retail outlet) along with Returns Slip and Order Invoice inside of your returned parcel. Please make sure your return label is clearly visible on the front of the parcel.

    As follows:

    Simon de Winter Group Pty Ltd

    WH7

    Gate 2, Judge Street

    Sunshine VIC 3020

    Australia

    If you chose not to use the return label we are not responsible for any lost items if you fail to use an appropriate tracking service.

    For item(s) which are returned in accordance with your statutory rights, delivery costs are our responsibility.  We may also cover the costs of re-delivering any replacement item where appropriate.

    If you have purchased the item via PayPal, PayPal will refund your return shipping costs on eligible purchases with “Refunded Returns”.  This service is available at no additional cost to PayPal account holders who have registered for it atwww.paypal.com.au/returns and used PayPal to pay for their online order. Please note this service is provided by PayPal and all enquiries should be directed to PayPal customer service.

    Once received at our warehouse we will assess the condition of the item.  

    Due to COVID-19 Please allow more time for your order to be returned and processed at our warehouse.

    Once we have assessed the condition of the item and determined whether it meets our Returns Policy or the Australian Consumer Law requirements, we will send you an email to confirm that we are processing your refund, sending out your replacement item or repairing the item (as is appropriate).  Refunds will usually be processed within 5 business days after you receive our email. This may vary for refunds issued by AfterPay, ZipPayor ZipMoney.  Replacement items will be sent using the shipping methods outlined in the Delivery Policy. 

    If there are any problems or your returned item does not meet our Returns Policy or the Australian Consumer Law requirements then we will contact you and, if necessary, we can send your item back to you.